CONFLICT RESOLUTION
If you have any questions on concerns please be advised who to contact:
● If it is an issue with your private lesson coach, please contact your coach and handle it with that person directly.
● If it is an issue involving the Vail Recreation District, please see Jared Biniecki, General Manager of Dobson Ice Arena.
● If it is an issue involving Mountain Recreation, please see Sheryl Staten, General Manager of the Eagle Ice Rink.
● If it is an issue concerning any Skating club of Vail sponsored events, please bring it to the attention of the club board.
ATTEMPT AT RESOLUTION PRIOR TO FILING OF THE WRITTEN COMPLAINT
The board encourages all club members to make every reasonable effort to address their concerns and resolve issue(s) with another club member informally before filing a formal written complaint. It is in the best interest of all involved with the club if we are able to resolve our differences on our own, without the need for a formal complaint. Also, please remember the Parent/Skater/Coach Conduct Commitments in addressing these issues privately. SCV recommends that the matter be addressed either outside of the ice or in a setting outside the view and hearing of others.
Remember these tips when resolving issues:
● Speak from a place of concern, not anger
● Use “I” statements. Try not to be accusatory, it will put the other person on the defensive.
● Focus on the behavior in question, not the person
● Look for solutions to problems Written Complaint
If you are unable to resolve your conflict informally and wish to have intervention by the SCV board, then you must file a formal, written complaint. The board will consider complaints related to misconduct, harassment, discrimination, or abuse. Your written complaint must be sent within 30 days of the event in question to SCVclubinfo@gmail.com and use the Conflict Resolution form.
All conflicts brought to the board will be handled in a timely and confidential manner.
The SCV board will evaluate the complaint and determine what, if any, further action is necessary. If accepted, a copy of the complaint will be sent to the person against whom the complaint has been filed. The respondent will have 10 days to respond to the complaint in writing. The board will send a
copy of the response to the person filing the complaint. The board will then review both written responses, decide if an in-person meeting with all parties involved is needed, and come to a decision to resolve the complaint. The decision of the SCV board is final.
The board will follow our 3 step disciplinary policy. SCV values its members and believes that immediate termination of membership is appropriate only in serious cases of misconduct. Consistent with this belief, it is the SCV’s general policy to correct misconduct before it arises to a level requiring discharge.
Accordingly, the SCV has the option of using the following progressive discipline process:
Step 1: Verbal Warning
Step 2: Written Reprimand
Step 3: Suspension from club activities and/or Termination of Membership
Because some misconduct warrants skipping steps in the process, the SCV Board reserves the right to immediately terminate a membership/contract or skip any step(s) in the progressive discipline process.
*The SCV board will ensure that only non-involved, objective parties are mediating the problem. In certain cases, to avoid a conflict of interests, the board may substitute one or more members of the board with temporary member/s selected from the board or general membership. Similarly, one or more board members may be requested to not participate in the final voting process